Yesterday, The Telegraph posted an interesting article about how electronic retailer "Dixons" lost ~£15 million in sales because of glitches on their web shop - in just three days!
A problem with its technology platform meant that its websites crashed for prolonged periods on December 26, 27, and 28, some of its busiest trading days of the year. John Browett, chief executive of the PC World and Currys-owner, said that the outages cost Dixons ~£15m in lost sales.
Downtime is something that everyone should pay attention to. We are all getting used to sites like Twitter are unavailable at times, and we are starting to think that it isn't really that big of a deal. Losing ~£15 million (about $24 million USD) in just three days, that's gotta hurt.
However, buried in this article is an even bigger story. One that shows how people are moving away from single source destinations.
Mr Browett said that sales were down on Dixons' stand-alone websites as shoppers were increasingly using the "multi-channel" websites of its PC World and Currys shops instead. Sales through these channels rose 8%.
This is just a continuation of the trend, we see all around us. Be where people are, and sell where people are. You are a source, not a destination.
Almost every time a news site launched something new, they also cover the same stories the same way.
Editorial analytics is the tool we use to define how to report the news.
Google wants to build tracking into the browser, and then remove personal identifiers ... but is that good?
AIs can be both good and bad, but using an AI to fake some text is always bad.
Many people in the media wants newspapers to be tax exempt, but what about the rest of the media?
When a publishers says that WhatsApp converts 12 times more people than their website, what does that actually mean?
Facebook said that it wouldn't block misleading political ads, so let's talk about that
Cookies today are doing all kinds of bad things, but did you know that the original creators wanted to stop that?
We all knew this would happen, but Google won't pay publishers for snippets.
Founder, media analyst, author, and publisher. Follow on Twitter
"Thomas Baekdal is one of Scandinavia's most sought-after experts in the digitization of media companies. He has made himself known for his analysis of how digitization has changed the way we consume media."
Swedish business magazine, Resumé